An AI team for your store’s sales and support. Set up for you.

Answer questions, follow up on abandoned carts, and track orders without building workflows yourself. We configure it with your catalog, your voice, and your rules.

Let’s talk about your store

Connects to

Instagram

Messenger

Mercado Libre

TikTok

Shopify

WooCommerce

Tiendanube

More sales shouldn’t mean living in your inbox.

We set up your AI team. You approve the rules and request changes whenever you need them.

Recover this week's abandoned carts

Carts selected
Message personalized
Follow-up prepared

Shall I turn it on?Approve

From the first message to the next step.

Your AI team checks the facts, follows your rules, and takes the next step. You can review its work and step in.

Keep conversations moving while you’re busy.

A WhatsApp question or an ad comment starts the conversation. AI replies and follows the process we agreed on with you.

Channels, comments, and web chat
Connected store and payment events

Checks before replying.

It looks up products, checks availability, and reviews the customer’s order or history. Replies use information from your connected systems.

Your store’s products, prices, and stock
Purchase and conversation history

You set the limits.

Tracking an order can be automatic. An address change can require approval. Refunds can stay with your team. You choose.

Each action: off, approval required, or automatic
Your team handles sensitive cases

From interest to an order.

Recommend the product, send a checkout link, and handle the order where your integration supports it. Follow-up continues after the sale.

From chat to order, without switching tools
Actions available for each connection

See what’s handled and what needs you.

Review handled conversations, orders, and cases that need your team. When sales data is connected, you can also review attributed results.

Results and conversations in one place
Conversation history to review and refine replies

The work that fills your day.

From the first question to after delivery. Choose what to delegate and what needs your team.

Answer questions. Help customers buy.

Check products, prices, and availability. Recommend options and send a checkout link when the customer is ready.

It can call, too. With a natural voice.

Confirm orders or follow up by phone. It can also handle incoming calls. Review the transcript and outcome.

Follow up on unfinished purchases.

Follow up on abandoned carts and pending payments with messages about the products the customer left behind.

“Where’s my order?” One less interruption.

Look up orders, share available tracking, and handle delivery questions. Exceptions go to your team.

Your comments matter too.

Answer questions on posts and ads across connected channels. Continue in private messages when the channel allows it.

Reconnect with past customers.

Set up post-purchase follow-ups, reorder reminders, and campaigns for segments of your customer base.

One campaign. The right people.

Choose who to reach based on purchases or interests. Send news and offers to opted-in contacts, following each channel’s rules.

See the conversation. Step in when needed.

Review AI replies and take over the chat. Your team can continue with the conversation history in view.

Handle the order from the conversation.

Look up orders, correct an address, or handle a cancellation where the integration supports it. You decide which changes need approval.

Stop switching between inboxes.

Bring messages from connected channels into one inbox. Assign conversations and find cases that still need attention.

Your way of working. Configured by us.

Tell us how you sell and support customers. We prepare replies, connections, and follow-ups; you test them before they go live.

Every customer with their history.

See conversations, details, and tags in each contact’s profile. Organize your customer base without scattered notes.

See what got resolved. And what needs attention.

Review handled conversations, pending tasks, and results from connected workflows. Know where to make adjustments without opening every chat.

The difference is in everything it handles.

Channels, store, campaigns, and calls connected. We set it up and refine it with you.

The difference is in everything it handles.
What changes	riverz	Other platforms
Setup and changes	We handle them with you	Self-service or onboarding
AI sales and support	Agents with your catalog and rules	Varies by product and plan
Orders and after-sales	Looks up and edits orders	Depends on integrations
Carts and repeat sales	Follow-ups ready to launch	Flows to configure
Channels and comments	Messages and comments together	Coverage varies by platform
Campaigns	Segments and sends set up	Available by plan
AI calls	Agent with chat context	Voice varies by channel and plan
Action controls	Context-aware approvals	Controls vary by tool
Results	Sales attributed to conversations	Analytics vary by platform

Your channels. Your store. All connected.

Messages and comments in one place, with your store’s data at hand. We review the connections your business needs together.

Inboxes

Instagram

Messenger

Mercado Libre

TikTok Calls

Stores and logistics

Shopify

WooCommerce

Tiendanube

Your channels, connected the official way.

We connect WhatsApp, Instagram, Messenger, email, Mercado Libre, TikTok comments, and web chat through each channel’s available integrations. For Meta, we use official APIs with App Review approved. Each account remains subject to its platform’s policies.

Your accounts stay yours

Unlimited contacts

First month

35% OFF

$259

From month two

$399per month

+ your balance

AI usage is deducted from the balance you top up.

Included in the plan:

All agents
Sales, recovery, support, and post-purchase
Channels, comments, web chat, and voice
Automations, adjustments, and approvals
Store, payment, and logistics integrations
Results and attributed sales

Frequently asked questions

What does the plan include?

The subscription includes agents, sales, recovery, support, automations, and available integrations, with unlimited contacts. AI usage is paid separately from the balance you top up.

How long until it is running?

We review your store and the work you want to delegate. We configure and test agents with you before activation. We confirm timing based on the connections and adjustments needed before starting.

What do I pay to get started?

Setup and configuration are free. Once approved, your first month is 35% off; from month two, you pay the regular subscription shown above. You also top up a balance for AI usage. The discount does not apply to top-ups. There is no lock-in.

How much will I pay beyond the subscription?

Beyond the subscription, you pay for AI usage from your balance and, if you use WhatsApp, billable Meta messages are charged separately. The goal is for both costs to be small compared with the sales they help generate: as more conversations become orders, usage can grow alongside higher revenue. During our call, we estimate what your store would need and put it in context with your sales and profit margin. View Meta pricing

How do unlimited contacts and the balance work?

This plan has no monthly contact allowance. The subscription gives you platform access, and AI usage is deducted from your prepaid balance: unlimited contacts does not mean unlimited AI usage.

What happens if my store grows?

You do not need to move to a higher tier to serve more contacts. The subscription stays the same; if AI usage increases, you will need more balance to cover it.

What happens when the agent does not know the answer?

It works with your catalog, policies, and rules. Missing information or sensitive decisions can go to your team. We test responses and limits with you before activation.

Do I have to replace my store or systems?

We work with available connections for your store and channels. For custom integrations, we review feasibility, scope, and timing before agreeing on the work.

Are calls included?

The voice agent is, on every plan: it confirms orders, recovers carts, and answers inbound calls with the same information as the chat. The number and minutes are separate because they vary by country; you see them itemized and can set a monthly cap before scaling.

Is there a lock-in?

No. The plan is monthly and you can cancel whenever you want; it stays active until the end of the period you already paid for. Your accounts, conversations, and customers are yours, with or without Riverz.

Tell us what’s taking up your time.

Leave your email. We’ll review your channels, the work you want to delegate, and the plan you need. A conversation, with no commitment.